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What happens if my bill isn’t paid when someone else manages my account?

If a friend or family member manages your account through the Protected Service scheme and misses a bill payment, we’ll ask you to remind them. (We’ll either write to you or call you, depending on your individual needs.)

If the bill hasn’t been paid after 30 days we’ll be in touch with them to arrange for the payment to be made. Remember, you’ll be ultimately responsible for the payment of your bill. If you can’t pay, you can agree a payment plan to clear any outstanding amounts by calling us on 0333 304 3222 (standard call charges apply).

Please be aware, if this happens we may need to downgrade, suspend or stop your services.

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