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How do I use Charge to Bill?

When buying a product or digital content online on your phone, choose the pay by mobile option at the checkout, instead of adding in your card details.

To use Charge to Bill you need to be on our mobile network (3G or 4G). Then:

  • Choose the product or digital content you want
  • Pay monthly customers: confirm that you want to add the charge to your monthly bill
  • Pay as you go customers: pay using your credit

We’ll text you a receipt to confirm your purchase.

If you’re using Wi-Fi, a tablet or laptop and they’re not mentioned on your account, you can still follow the same process. However, you’ll need to confirm your identity. We’ll send you a text with a PIN number which you’ll need to enter online.

Payment Services Regulation 2017

On 13 January 2018 an updated piece of banking legislation came in to force called the Payment Services Regulation 2017 (PSR17). This legislation is primarily focused on banking payment services, and to increase competition in the banking sector.

However, telecom companies that charge third-party services to their customers’ bills are also covered by this new legislation. We and our contemporaries must, for the first time, limit these payment services to £240 a month and £40 for any single transaction.

As we’re obliged to ensure our customers stay within these limits, we’ve set the single transaction limit to £30 to remain compliant with the Phone-paid Services Authority.

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