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My device has been lost or stolen – what should I do?

If your phone’s lost or stolen, you should call us as soon as possible on:

  • 191 free from any Vodafone mobile
  • 0333 304 0191 from any other mobile or landline (standard call charges apply)
  • +44 7836 191 191 if calling from abroad (free from any Vodafone mobile; standard international call charges apply from non-Vodafone mobiles or landlines)

If your phone’s been stolen, you must also report it to the police as you’ll need a crime number for insurance purposes.

Once you notify us, we’ll block your SIM and your device’s IMEI (serial number) to prevent others from using it.

Do you have Vodafone Wallet/Vodafone Pay?

If you’ve set up Vodafone Pay for Vodafone wallet and added any debit or credit cards or linked to a PayPal account,

Do you have Vodafone Protect?

Vodafone Protect is closing on 31 March 2017. If you’ve set up a Vodafone Protect account, you can log in to it to lock and wipe your phone after reporting it lost or stolen. To help you find your phone if you think it’s been lost, you can also text ‘Secure locate’ followed by your 6-digit Protect PIN number to your phone number.

Lost or stolen phones can be used to rack up hundreds or thousands of pounds in call charges. However, as long as you report the theft or loss of your phone within 24 hours, the maximum amount you’ll need to pay will be £100.