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If my device is damaged, will it cost me anything to repair?

The cost to repair or replace a device is determined by a number of factors, such as:

  • whether the device is under the manufacturer’s warranty
  • the type and extent of damage to the device
  • whether this damage is covered by the warranty
  • whether or not you have insurance on your device (such as Vodafone Insurance)

What does a warranty cover?

If your device develops any faults which aren’t a direct result of your actions, and which occur within a set time period after the date of purchase, it’ll be repaired under warranty. This warranty period is set by the manufacturer. For most manufacturers, it’s 24 months.

For Apple products the manufacturer warranty is only 12 months, but from 1 August 2017, we’re extending this free of charge to 24 months – and we’re the only mobile network to offer this. So if your device develops a manufacturing fault between months 13–24 we’ll repair it for you at no extra cost.

This extended warranty applies to all new Apple devices bought directly from us in store, over the phone or through vodafone.co.uk. Existing customers with Apple devices bought within the last two years will also benefit, with the warranty covering your device from 1 August 2017 until the end of 24 months. So, for example, if you bought your iPhone on 1 June 2016, the warranty will cover you for 10 more months from 1 August 2017 to 1 June 2018.

In-warranty accidental damage: this is minor damage to devices that are unrelated to the reason for repair, including:

  • pixel damage
  • a single hairline crack without a point of impact
  • additional cracks

Out-of-warranty accidental damage: this is the result of unexpected and non-deliberate external actions that cause damage including, but not limited to:

  • LCD fracture
  • cracks denoting impact
  • connector port damage
  • damage to other ports
  • missing buttons

Beyond Economic Repair (BER): this term describes a device that can’t be repaired and should be replaced (for example, devices that have liquid damage, or that have been dropped from a great height)

Liquid Damage: this describes the loss of device usage caused by water getting into it. Devices with liquid damage will need to be replaced.

How much will it cost me?

The price will vary according to the device tier and whether the device needs to be repaired or replaced.

A device tier is the category of device based on the manufacturer’s current repair and replacement costs. We’ll confirm your device tier either by phone or in store.

Examples of device tiers

Tier 2

Vodafone Smart Ultra 7

Tier 6

Sony Xperia Compact

Tier 9

Samsung Galaxy S 7 

Tier 9

iPhone 6S

Tier 10

iPhone 7

Device tier repair and BER charge table

Tier

Repair charge

Repair charge excluding VAT

BER charge

BER charge excluding VAT

0

£0

£0

£0

£0

1

£54

£45

£54

£45

2

£66

£55

£90

£75

3

£78

£65

£132

£110

4

£96

£80

£180

£150

5

£120

£100

£240

£200

6

£144

£120

£300

£250

7

£174

£145

£360

£300

8

£204

£170

£420

£350

9

£234

£195

£522

£435

10

£264

£220

£594

£495

Your repair will cost no more than £264 (BER cost = replacement cost)

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