If my device is damaged, will it cost me anything to repair?
The cost to repair or replace a device is determined by a number of factors, such as:
- whether the device is under the manufacturer’s warranty
- the type and extent of damage to the device
- whether this damage is covered by the warranty
- whether or not you have insurance on your device (such as Vodafone Covered)
What does a warranty cover?
If your device develops any faults which aren’t a direct result of your actions, and which occur within a set time period after the date of purchase, it’ll be repaired under warranty. This warranty period is set by the manufacturer, and is 12 months for Apple devices and 24 months for all other manufacturers.
In-warranty accidental damage: this is minor damage to devices that are unrelated to the reason for repair, including:
- pixel damage
- a single hairline crack without a point of impact
- additional cracks
Out-of-warranty accidental damage: this is the result of unexpected and non-deliberate external actions that cause damage including, but not limited to:
- LCD fracture
- cracks denoting impact
- connector port damage
- damage to other ports
- missing buttons
Beyond Economic Repair (BER): this term describes a device that can’t be repaired and should be replaced (for example, devices that have liquid damage, or that have been dropped from a great height)
Liquid Damage: this describes the loss of device usage caused by water getting into it. Devices with liquid damage will need to be replaced.
How much will it cost me?
The price will vary according to the device tier and whether the device needs to be repaired or replaced.
A device tier is the category of device based on the manufacturer’s current repair and replacement costs. We’ll confirm your device tier either by phone or in store.
Examples of device tiers
Vodafone Smart Ultra 7
Sony Xperia Compact
Samsung Galaxy S 7
Device tier repair and BER charge table
Repair charge excluding VAT
BER charge excluding VAT
Your repair will cost no more than £264 (BER cost = replacement cost)