How can I find out what’s wrong with my device?
In our experience, we’ve found that many issues with a device can often be solved by carrying out some simple checks. You can do these at home, without having to come into a store or sending your device away for repairs.
Try these five quick checks:
- Remove the battery for 30 seconds, if applicable
- Free up memory by removing any apps you don’t use and old data (such as texts and photos).
- Update your operating system to the latest version (ensuring your device is fully charged so the process doesn’t fail)
- Try an alternative phone charger (if the issue is battery-related)
- Perform a factory reset
If you’re not sure how to use some of the features on your device, or you have a specific problem with it, you can also check out our device guides for some helpful advice and guidance.
If there’s a physical problem with your device that can’t be solved through our online services or software updates, take a look at the FAQ How do I book a device for repair?