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How can I find out what’s wrong with my device?

How can I find out what’s wrong with my device?

In our experience, we’ve found that many issues with a device can often be solved by carrying out some simple checks. You can do these at home, without having to come into a store or sending your device away for repairs.

Try these five quick checks:

  1. Remove the battery for 30 seconds, if applicable
  2. Free up memory by removing any apps you don’t use and old data (such as texts and photos).
  3. Update your operating system to the latest version (ensuring your device is fully charged so the process doesn’t fail)
  4. Try an alternative phone charger (if the issue is battery-related)
  5. Perform a factory reset

If you’re not sure how to use some of the features on your device, or you have a specific problem with it, you can also check out our device guides for some helpful advice and guidance.

If there’s a physical problem with your device that can’t be solved through our online services or software updates, take a look at the FAQ How do I book a device for repair?

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