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How do I book a device in for repair?

The usual way is to visit a store near you where our advisers can assess your device and send it away for repair if necessary. If you’d like to arrange for your device to be sent for repair by post, call us using the button at the end of this answer.

Once your device is scheduled for a repair, or before you bring it into a store for a repair, please make sure you’ve taken the necessary steps to back up your data and contacts. For more details, please take a look at our FAQ What do I need to do before I visit the store or send my device away for repair?

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