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How do I book a device in for repair?

The usual way is to visit a store near you where our advisers can assess your device and send it away for repair if necessary.

Alternatively, if you’d like arrange for your device to be sent for repair by post, you can either use our Live Chat service or call us on 191 free from a Vodafone mobile or on 03333 040 191 from any other UK mobile or landline (standard call charges apply).

Once your device is scheduled for a repair, or before you bring it into a store for a repair, please make sure you’ve taken the necessary steps to back up your data and contacts. For more details, please take a look at our FAQ What do I need to do before I visit the store or send my device away for repair?

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