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What’s included in my allowance of UK minutes and texts?

Your UK allowance includes calls and texts to any:

  • UK mobile (starting 07)
  • Standard UK landline (starting 01, 02 or 03)
  • UK voicemail

The following are not included:

  • Calls or texts to overseas numbers, including the Channel Islands (Guernsey or Jersey) or the Isle of Man.
  • Using your phone abroad, depending on the allowances in your bundle
  • Calls to premium rate numbers
  • Picture messages
  • Video calls
  • Competition entries or charity donations

All standard UK call charges (including voicemail) within your minutes allowance are charged by the second, with a one-minute minimum call charge.

Find out more about UK call charges here.

Find out how to save money when using your phone abroad or when calling and texting abroad from the UK.

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