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How do I activate my SIM?

There are different ways to activate and set up your SIM, depending on whether you want to keep your existing number or choose to have a new number. 

  • A pre-activated SIM will give you a new number
  • A replacement blank SIM will let you keep your existing number

I want a new number

Pop out the correct size SIM from the 3-in-1 SIM provided and insert it into your device. Your new phone number will be on the back of the SIM packaging. To activate:

  • If you’re Pay monthly,put your SIM into the device to activate it. This can take up to 12 hours
  • If you’re Pay as you go,put your SIM into the device, and if you don’t have a bundle added already, top up to activate it. This can take up to 24 hours, but it’s usually much faster.

I want to keep my number

I’m a Vodafone customer

If your old SIM fits your new device, simply insert your SIM into the device to activate it. However, if your device needs a different size SIM, or you don’t have your previous SIM, you’ll need a replacement SIM. Get one in store or order one by speaking to an adviser on Live Chat

When you have a replacement SIM you’ll need to complete a SIM swap request to move your current number to that new SIM.

  • If your phone works and you can receive texts, please complete the  SIM swap request
  • If you’re a Pay monthly customer and don’t have a working phone you can request a SIM swap here instead
  • If you’re a Pay as you go customer and don’t have a working phone please speak to an adviser on Live Chat

I’m new to Vodafone

If you want to bring a number to Vodafone from another operator, you’ll need to request a Porting Authorisation Code (PAC). Find out more

I have a SIM from Carphone Warehouse after upgrading

Your replacement SIM will be active with your existing number, just put it into your phone to activate it.

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