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What is a SIM swap?

A SIM swap lets you move your number to a replacement SIM if your old SIM is:

  • Lost
  • Stolen
  • Damaged
  • Too large/small for your new device

Watch our Tech Team video for a summary of the SIM swap process.

You can also find more information on our SIM swap page

Please note: SIM swaps won’t solve network issues, or moving your number over from a different network.

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