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Why can’t I make calls or texts?

If you can’t make any calls or texts, here are the most common issues and how to resolve them. It’s always worth turning your phone off and on again before you try anything else.

  • Your phone or device is broken - check our repairs page for what to do
  • You’re on Pay as you go and have run out of credit – you’ll need to top up
  • You might be in an area with poor network coverage – go to our Network Checker which will give you information on the normal coverage you should expect where you are.  It can also tell you future coverage and information about planned and unexpected network maintenance
  • You’re abroad – you’ll need to check if you have a bar on your account.  Please contact our Customer Services team and they’ll be able to help
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