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What’s included in my roaming allowance?

If you bought a 12- or 24-month Pay monthly phone or SIM only Red or Red Value Bundle after 5 May 2016, your bundle comes with unlimited roaming minutes, texts and picture messages and up to 4GB of data to use in our inclusive roaming zone [PDF: 620KB]
This includes calls and text messages to standard landlines and mobiles in the UK and other destinations within our inclusive roaming zone.

  • Calls to standard UK numbers* will come out of your inclusive roaming minutes allowance. For example, if you’re in France and call your friend’s home phone in the UK   
  • Calls made to standard numbers within any inclusive roaming destination will come out of your inclusive roaming minutes allowance. For example, if you’re in Spain and call a local restaurant to book a table; or if you’re inter-railing and call ahead from Spain to Portugal to confirm your hotel booking
  • Text and picture messages sent to standard UK numbers* will come out of your inclusive roaming text and picture message allowance. For example, if you’re in France and send a text to your friend’s UK mobile number (your friend’s location won’t matter, as long as you’re texting a UK mobile number)
  • Text and picture messages sent to standard numbers within any inclusive roaming destination will come out of your inclusive roaming allowance for text and picture messages. For example, if you’re in France and text a local French mobile number; or if you’re in France and text a Spanish mobile number
  • Any data usage in any destination within the inclusive roaming zone will come out of your inclusive roaming data allowance, rather than your UK data allowance (which is separate)
  • If you use up all your inclusive roaming data, you’ll pay the standard roaming charges for the country you’re in, unless you’ve bought a roaming Data Extra

 

*Standard UK numbers – UK landlines starting with 01, 02 and 03, and standard UK mobile numbers starting with 07. Calls to non-geographic and premium numbers, and to numbers outside the inclusive roaming countries, are chargeable.

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