Making your request
To unlock a Vodafone device to use on another network, you’ll need to request a Network Unlock Code (NUC).
If you’re a personal or small business customer, this service is free of charge – simply complete this online form to request a code.
If you’re a corporate or public sector customer, please contact your account manager for assistance.
Once you’ve got your NUC, you’ve also got guidance on how to use it
Find out how to unlock your device if you’re not a Vodafone customer and have purchased a device locked to Vodafone from a third party
What happens next?
Once your application has been received, you’ll receive an email asking you to confirm your email address. Your request won’t be submitted until you confirm your email address, so keep an eye on your email inbox and spam folders.
Once you’ve confirmed your email address, we’ll send you an email with your code within 48 hours, if we already have the code. However, in some instances we may need to contact the device’s manufacturer, which can take up to 10 working days – we’ll let you know if this is the case.
When the code is ready:
· If you have an Apple device, we’ll send you an email to let you know your device is unlocked. You only have to turn your device off and insert a non-Vodafone SIM. If this doesn’t work, you’ll have to follow the instructions on the Apple website
· For all other devices, we’ll send you an email with your unlock code. We’ll include instructions as well, but you can also check them on our How to use your Network Unlock Code page
Not what you were looking for?
If you need to unlock your device or SIM in a different way, see our Unlock your phone page