Need some help?

How can I top up my phone or another number?

What kind of device do you have?


Tablet, dongle or mobile broadband 

There are several ways you can top up your phone or somebody else's:

  • My Vodafone app – you can either top up a chosen amount, or set up an automatic top up that adds credit to your account on a recurring basis
  • Online – head to our top up portal
  • Phone – call us on 2345 free from the phone you want to top up
  • In-store – you can top up using a self-service kiosk in your nearest Vodafone store
  • Voucher – you can buy a top up voucher from your nearest Vodafone store and use it to top up online
  • Text – from the phone you want to top up, text 2345 with TOPUP plus the amount you want to add and the last four digits of your payment card. To take TOPUP 10 1234 as an example, this would add £10 to someone's account using a card ending in 1234. Remember, to top up by text, you first need to register a debit or credit card. You can do this in the My Vodafone app, or by calling us.

You can buy a data pack:

If you have a voucher, use it to buy a pack

Data packs are valid for 90 days and you can add up to five at a time, so when one runs out the next one kicks in.

Download the My Vodafone app:

  Download from the Play Store

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator


Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.