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My data is...

Slow 

Not working at all 

There are a few reasons your bill might be more – or less – than you expected.  ๐Ÿ˜€

Perhaps you called a number that wasn’t included in your plan, sent a picture message, or used more data than your plan allows?

If you've changed any part of your plan this month, your bill is likely to be slightly different to what you expected. Find out what your bill will include if you've upgraded, added a new plan or if you're new to Vodafone

Here’s how to get a full breakdown of your bill
 

It might be something our endโ—๏ธ

First, check whether there's an incident or any maintenance happening on our network.
This might be what's slowing your data down
Check network near me


Are you on an Unlimited or Unlimited Lite plan ๐Ÿ”ง

Are you on an Unlimited or Unlimited Lite plan Are you on an Unlimited or Unlimited Lite plan

  • Unlimited Lite
    Test test test test - 2Mbps
    test test test test
     
  • Unlimited
    Test test test test - 10Mbps
    test test test test

 

One-off charges are listed under ‘Additional charges’ in your bill breakdown

An additional charge can be anything from a competition entry or charitable donation text, to a Charge to Bill service like Spotify that isn’t part of your Entertainment Pack. 

If there’s a charge listed that doesn’t look right, a live chat adviser can take a closer look for you.  
 

It might be something our endโ—๏ธ

First, check whether there's an incident or any maintenance happening on our network.
This might be what's slowing your data down
Check network near me


Try these steps ๐Ÿ”ง

Are you on an Unlimited or Unlimited Lite plan Are you on an Unlimited or Unlimited Lite plan

  • Unlimited Lite
    Test test test test - 2Mbps
    test test test test
     
  • Unlimited
    Test test test test - 10Mbps
    test test test test

 

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