My device is slow or not working correctly
- If your screen is frozen or you can’t open apps – try turning your device off and on again
- Check your device settings for software updates
I have no signal or a bad connection
If you’re struggling to connect, there might be a problem with our network. You can check this using our network status checker
I can’t access certain content or make calls and texts
- There might be a bar on your account – this could be blocking certain content
- You might have a spend limit on your account – this stops you from making more calls and texts, and going over your allowance
Log in or register for My Vodafone to manage your controls and limits
Still having issues?
Visit our device guides
Search for common issues and solutions in our device guides
Start a chat with us
We’re here to help – start a chat with us online and tell us about your issue.
