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What is the Fixed Price Promise?

Launched on 2 April 2015, our Fixed Price Promise stated that “your monthly price will stay the same for the duration of your initial agreement, as long as you stick within your allowance”. It applied to all Pay monthly contracts taken out from, and before, that date.

It ended on 5 May 2016 and won’t apply to any contracts – new customers, upgrades and additional lines – starting on or after that date. However, it still applies to all contracts taken out prior to that date.

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