Need some help?

If I’ve opted out of BIS, why am I still able to send BBM messages and emails?

If you’re a Pay monthly customer

If you’re on Pay monthly and have opted out of BIS, it’ll stop working as soon as you ask us to remove it.

If you’re a Pay as you go customer

If you’re on Pay as you go, you buy BIS on a 30-day subscription. So even if you've opted out, some customers may occasionally still be able to access the service until midnight on the 30th day. We'll send you a text to let you know when we’ve stopped your BlackBerry Internet Service subscription when your current 30-day period ends.

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