Need some help?

I use accessibility services – can I get help managing my account?

If you’re concerned about managing your account, our Protected Service scheme lets you choose a trusted friend or family member to look after things on your behalf.

Under this scheme, you can choose a friend or family member to look after things like paying your bill or contacting us if any issues need sorting out.
The person you choose must agree to this arrangement and understand what it involves. They’ll also need to know that their details will be given to us and that we might contact them about your account in the future.
To set it up, call us on 0333 304 3222 (standard call charges apply).

Visit our accessibility services page for more general advice on how we support accessibility for all.

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