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Is there a limit on how much I can spend using Charge to Bill?

The limits for Pay monthly customers using Charge to Bill are:

•£30 for a single transaction
•£50 for a month

If you exceed the daily limit, try again the next day or if the monthly transaction limit is reached then you won’t be able to buy any more products or digital content using Charge to Bill until the next calendar month.

If you’re a Pay as you go customer, you can only make purchases using your available credit. You can top up to make sure your balance covers your purchases.

Business customers
Charge to Bill isn’t automatically available. Your company needs to request it by contacting their Prime Contact or account manager.

Payment Services Regulation 2017

On 13 January 2018 an updated piece of banking legislation came in to force called the Payment Services Regulation 2017 (PSR17). This legislation is primarily focused on banking payment services, and to increase competition in the banking sector.

However, telecom companies that charge third-party services to their customers’ bills are also covered by this new legislation. We and our contemporaries must, for the first time, limit these payment services to £240 a month and £40 for any single transaction.

As we’re obliged to ensure our customers stay within these limits, we’ve set the single transaction limit to £30 to remain compliant with the Phone-paid Services Authority.

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