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What are PAC, STAC and INFO codes?

PAC and STAC are two different types of switching codes that let you move from one mobile network to another.

An INFO request tells you how much you’ll need to pay to end your Pay monthly contract today – or how much credit you’ll currently lose if you're on Pay as you go. Plus details of any other services that will be impacted when you switch.

It's up to you to give your PAC or STAC code to your new network to make your switch happen.

Get a PAC or STAC code to join Vodafone

Get a PAC or STAC code to leave Vodafone

PAC and STAC codes last for 30 days before they expire – but you can always ask for another one if you run out of time.

PAC (Porting Authorisation Code)

Use a PAC to cancel your contract with your current network and bring your mobile number with you to your new provider

STAC (Service Termination Authorisation Code)

Use a STAC to cancel your contract with your current network and get a new mobile number from your new network provider.

INFO code

Use an INFO code to find out:

  • Pay monthly account: Your early termination fee (ETF), if any – the cost of leaving your current network if you're still in contract. Plus details of any other services that will be impacted if you switch.
  • Pay as you go account: How much credit you'll currently lose if you switch.

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