Need some help?

I’m leaving Vodafone – what will happen with my bills?

We’re sorry you’re leaving us. You’ll need to notify us that you want to cancel your account if you haven’t already done so.

You’ll continue to be billed as normal up to and including your disconnection date, we’ll then send you a final bill after you’ve disconnected which will be a combination of the below:

If you’re not in a contract:

  • A credit for line rental you’ve already paid for but not used
  • Out-of-plan usage charges
  • Charges for any Extras (such as a recurring Data Extra)

If you’re in a contract:

  • Your early exit fee
  • Out-of-plan usage charges
  • Charges for any Extras (such as a recurring Data Extra)

 

The 22-day rule

If you switch network at least 22 days before your normal billing date that month, you’ll get your final bill on your normal billing date.

If you switch to another network any later, you’ll get your final bill 22 days after you switch.

We bill you after you’ve used a service.

So if you’ve recently been abroad, it can take up to two months for us to bill you for roaming charges.

Please don't cancel your Direct Debit. Once your mobile number is disconnected we won't continue to charge you, but we’ll need to take any last payments.

You can still check your bills up to six months after you’ve cancelled. You’ll need to set up another contact number in My Vodafone

Self-service by