We’re really sorry to hear about your loss.
Please note: before we can complete any actions on the account, we’ll require some details to verify it. Please check the How do I report a bereavement? section to find out more information on this.
After we have all the necessary information you’ll have the option to:
- Disconnect the number
- Move to a different provider using a PAC code
- Transfer the ownership to Pay as you go or Pay monthly – however, if you move to Pay monthly, we’ll need to perform a credit check