Need some help?

My account owner has sadly passed away; can I move my number to a different provider?

To move your number to a different provider, you need to give us:

  • the account holder’s personal details
  • a copy of the death certificate

When we have these, we’ll give you a PAC code to move the number to a new network provider.

You have 28 days to give the code to a new network provider. If you don’t use it in this time, we’ll simply disconnect the number from our network.

Find out how to tell us of a bereavement

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