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Can I keep the phone? How can I unlock it?

Yes. If you’re able to provide us with the account holder’s personal and death certificate details, please call 03333 048050 between Monday and Saturday, 9am until 5pm, where a member of our specialist team will help you unlock your phone.

Please note: in some cases, we may need to contact the manufacturer of the device and this can take up to 10 working days.

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