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What if I don’t return my courtesy phone?

If you don’t return your courtesy phone within four weeks after we text and email you with a reminder, you may be charged.

This charge could be up to £195 to cover the cost of the phone, depending on the device we provided you with. There may also be an additional cost to replace any missing accessories, such as a USB cable or charger plug. 

These charges will appear on your next bill.

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