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Why is My Vodafone account locked?

If you’ve entered your password or username incorrectly 3 times, your account will be locked.

To reset your password or to receive a reminder of your username, simply choose the forgotten your password or username

Still unable to log in? Don’t worry – you can contact our advisers by calling 191 from your Vodafone mobile or 0333 304 0191 from any other device, and they’ll help you unlock your account.

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