Need some help?

I’m having issues with my login security code, what should I do?

When you should receive the code

  • You should receive your security code instantly and it’ll be valid for 20 minutes.
  • It should be sent to the number you requested on your screen
  • It’ll come through as a text if you’re on mobile, a call if you’re using a landline or a pop-up if you’re on a tablet, dongle or mobile broadband device

I’m not getting the code:

  • Repeat the steps above
  • Ask for the code to be sent to a different number if you have one registered on your account

I’ve requested multiple codes:

  • On occasion, security codes can get stuck in a queue if you’ve requested multiple codes in a short space of time
  • If you’ve requested multiple codes we recommend waiting five minutes for any delayed codes to come through as you risk using an old, incorrect code

I've blocked messages from Vodafone in the past:

  • Check your phone settings to ensure you haven’t blocked calls or messages from Vodafone in the past as this may mean you’re not alerted when your code comes through

If you’ve checked your settings, tried different numbers or you’re simply not receiving the code please speak to an advisor below.


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