Need some help?

I’ve forgotten my memorable word or 4-digit account PIN

Set up or change your PIN

You can set up your account PIN or change it in My Vodafone:

  • Go to Account settings
  • Choose Login details
  • Choose a new account PIN

You can also do it in the My Vodafone app:

  • Go to Settings
  • Then App settings
  • Choose Login options
  • Choose Reset your PIN

Change your memorable word

You can reset your memorable word in My Vodafone:

  • Go to Account settings
  • Choose Login details
  • Choose a new memorable word
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