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I’ve forgotten my memorable word or 4-digit account PIN.

Forgotten your details and can’t log in to My Vodafone?

If you can’t log in to My Vodafone because you’ve forgotten your memorable word or your account PIN, please speak to an adviser. Choose one of the handy links at the end of this answer to get in touch.

Forgotten your details but can log in to My Vodafone?

You can change your 4-digit account PIN by logging in to My Vodafone

  1. Select Account settings
  2. Choose Login details
  3. Choose a new account PIN

If you’ve recently set up a 4-digit account PIN using the My Vodafone app, this will also be the PIN for your online account.

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