Need some help?

I’ve forgotten my memorable word or 4-digit account PIN

Set up or change your PIN

You can set up your account PIN or change it in My Vodafone:

  • Go to Account settings
  • Choose Login details
  • Choose a new account PIN

You can also do it in the My Vodafone app:

  • Go to Settings
  • Then App settings
  • Choose Login options
  • Choose Reset your PIN

Change your memorable word

You can reset your memorable word in My Vodafone:

  • Go to Account settings
  • Choose Login details
  • Choose a new memorable word

Rather get in touch?

TOBi is our friendly digital assistant. Got a question? Ask TOBi online or in the My Vodafone app, so you can spend your time on something a little more... unlimited.

Find a store

Use our store locator to find out where your nearest store is

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Community

Ask questions and share tips with other customers 24 hours a day

Ask the Community

Give us a call

Contact us by phone to speak with an advisor

Chat to TOBi in the
My Vodafone app

You can also chat to TOBi in the My Vodafone app so your questions can be answered on the go.