Need some help?

Why have I been charged for sending a long text message?

Some devices will convert long text messages into a picture message, which then becomes chargeable. To find out how much you’ll be charged for sending a long message, please see our Charges Guide [PDF: 731.38 KB]

If you wish to avoid these charges, you can always use a free Wi-Fi messaging service, such as WhatsApp, or iMessage if you’re using an iPhone.

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