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Why has my Pay as you go credit run out when I haven’t made calls or sent texts?

If you’re a Pay as you go customer and just top up your credit rather than buying a Big Value Bundle or Freebie Data, you’ll have to pay a daily £2 data charge. It’ll be taken from your credit if you haven’t switched off data on your phone.

To save money you can buy a Freebie Data or Big Value Bundle. They both come with data allowances and as long as you haven’t used them up, you won’t have to pay any daily data charges.
 
If there are days when you don’t want to use data or buy a Big Value Bundle or Freebie Data, simply switch data off on your phone

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