Need some help?

Why has my Pay as you go credit run out when I haven’t made calls or sent texts?

If you’re a Pay as you go customer and just top up your credit rather than buying a Big Value Bundle or Freebie Data, you’ll pay a daily £2 data charge if you use certain apps, access the internet or check your emails. It’ll be taken from your credit if you haven’t switched off data on your phone.

Buying a Freebie Data, a Big Value Bundle or using Pay as you go 1 could save you money. They all come with data allowances and as long as you haven’t used them up, you won’t have to pay any daily data charges. If you’ve downloaded the My Vodafone app and stored your payment card details, you can buy either of these with a couple of taps.
If there are days when you don’t want to use data or buy a Big Value Bundle or Freebie Data, simply switch data off on your phone. If you’re not sure how to, our device guides can show you.

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