You are likely to incur a late payment charge of £5 if your bill is not paid within seven days. Late payments may also impact your credit score. We may also charge you interest on any money owed to us after your payment date (charged daily at 2% above the base rate of Barclays Bank).
You may also need to pay any administration costs that result from the late payment of your bill. If we can’t recover payment from you, we’ll engage a debt collection agency to collect this on our behalf. The agency will charge you a fee for doing this. Finally, if you don’t pay your bill, we reserve the right to disconnect you.
If you’re struggling to make your payments on time, please view our credit and collections page for more information on how we can help.