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Why’s my bill higher than normal?

You may have:

  • Exceeded your monthly allowance of minutes, texts or data
  • Made or received calls, sent texts or used data while you were abroad
  • Called or texted international numbers
  • Called 08 or 09 numbers
  • Ordered either a new phone or accessories in the past month that have now appeared on your bill
  • Upgraded, changed your plan or added an additional line – find out more
  • Reached the end of a promotion, such as a discount on your plan
  • Entered a text competition or made a text donation

How can I find out why my bill is higher than normal?

In the My Vodafone app:

You can check the items on your latest bill on the My Vodafone app. Please note, although the app’s free, if you’re not connected to Wi-Fi, downloading it will use a small amount of your data allowance.

  • Open the app and choose My bills from the main menu
  • Choose your latest bill to see an itemised list of charges

In your My Vodafone account:

You can also log in to, or register for My Vodafone to see your latest charges. 

  • Log in and choose See bill
  • Choose your latest bill to see an itemised list of charges

How do I keep track of my usage and keep bills down?

You can:

If your usage is higher than normal, you can add an extra to your plan to increase your allowances where you need them.

Find out more about managing your monthly spend or reducing your bills