You may have:
- Exceeded your monthly allowance of minutes, texts or data
- Made or received calls, sent texts or used data while you were abroad
- Called or texted international numbers
- Called 08 or 09 numbers
- Ordered either a new phone or accessories in the past month that have now appeared on your bill
- Upgraded, changed your plan or added an additional line – find out more
- An upfront charge for your new device or accessory
- Reached the end of a promotion, such as a discount on your plan
- Entered a text competition or made a text donation
How can I find out why my bill is higher than normal?
In the My Vodafone app:
You can check the items on your latest bill on the My Vodafone app. Please note, although the app’s free, if you’re not connected to Wi-Fi, downloading it will use a small amount of your data allowance.
- Open the app and choose My bills from the main menu
- Choose your latest bill to see an itemised list of charges
In your My Vodafone account:
You can also log in to, or register for My Vodafone to see your latest charges.
- Log in and choose See bill
- Choose your latest bill to see an itemised list of charges
How do I keep track of my usage and keep bills down?
You can:
- Log in to My Vodafone or use the My Vodafone app
- Call 44555 free from your Vodafone mobile.
If your usage is higher than normal, you can add an extra to your plan to increase your allowances where you need them.
