Need some help?

Am I eligible for a loan phone while mine is being repaired?

If you’re a Pay monthly customer, you’ll be eligible for a loan phone for the duration of your repair. However, they’re subject to availability in store.

Please note: if you don’t return your loan phone or it’s damaged beyond repair, you could be charged up to £195. You could also be charged for any missing or damaged items (such as the charger).

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