If you’re a Pay monthly customer, you could be eligible for a loan phone for the duration of your repair. However, please note that loan phones are subject to store availability and it’s not always possible to provide one.
If your local store has a loan phone available, there are some conditions:
- We’ll send you an email and text to remind you to return your loan phone. If we haven’t received it back within four weeks from our reminder, you may be charged
- We may charge you up to £195 for an unreturned loan phone, or one that’s damaged beyond repair, depending on the device we provided you with
- If any of the accessories that came with your loan phone (such as a charger) are missing or damaged when you return it, you’ll be charged between £5 and £12 for each missing item, depending on the accessory
- Any of these charges will appear on your next bill