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How do I book a device in for repair?

You can get your phone or tablet repaired by visiting a store near you where our advisers can assess your device and, if necessary, send it away for repair. If you’d like to arrange for your phone or tablet to be sent for repair by post, speak to an adviser on Live Chat using the buttons at the end of this answer.

Once your device is scheduled for a repair, or before you bring it into a store for a repair, make sure you’ve taken the necessary steps to back up your data and contacts as you may lose the data while your device is being repaired.

Before booking a repair, you can check whether you’re covered by our repair service and whether it’s likely to cost you anything to repair

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