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How can I get a record of a live chat conversation?

If you want a transcript of your chat with an adviser, simply choose the envelope icon at the top of your chat window.

Then, type in your email address and wait a couple of minutes for us to send you your transcript. 

If you’re looking for a record of a live chat you’ve had with us in the past, you can ask for a copy from an adviser. You just need to verify your identity.

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