Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • How can I get a record of a live chat conversation?

    If you want a transcript of your chat with an adviser, simply choose the envelope icon at the top of your chat window.

    Then, type in your email address and wait a couple of minutes for us to send you your transcript. 

    If you’re looking for a record of a live chat you’ve had with us in the past, you can ask for a copy from an adviser. You just need to verify your identity.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.