Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • Why has my account been cancelled?

    If we cancelled your mobile or broadband service, the most likely reason is that we’re missing payments from you. 

    We only cancel services as a last resort, so if we’ve taken this action, you should’ve received a warning from us in advance.

    Pay off your bill

    To check and pay off any outstanding balances, you can either: 

    • Open the My Vodafone app and choose Billing on the homescreen
    • Start a chat with us
    • Call us on 56677 free from your Vodafone mobile

    Once you’ve paid your bill, you should be able to use your service again within two hours. 

    I’ve paid, but my account’s still cancelled 

    If you think we’ve made a mistake, start a chat with us and one of our advisers will look into it. 

    If your broadband bills are up to date but you can’t access the internet, there might be a technical problem. Check your router and see how you might be able to fix it using our Home Broadband support tool

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

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    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.