When your number moves over depends when you sent us your switch to Vodafone form:
- Before 5pm, Monday to Friday – the next working day
- After 5pm, the weekend or bank holidays – within 2 working days
You would’ve filled this form out when you joined us, or just after.
If it’s a landline number you need help with, or you’re putting your Vodafone number onto a new SIM, start a chat with us.
Why’s my temporary number still showing in the My Vodafone app?
If you want to see the number you’ve moved over in the app homescreen:
- Switch off your WiFi so your app is connected to our network
- Close the app
- Wait a few seconds, then open the app
- The app should detect the number you’re moving across and show it on the homescreen
- If it hasn’t, try restarting your phone then reopening the app
If you’re still having trouble, start a chat with us.