Need some help?

My number hasn't moved over

When your number moves over depends when you sent us your switch to Vodafone form:

  • Before 5pm, Monday to Friday – the next working day
  • After 5pm, the weekend or bank holidays – within 2 working days

You would’ve filled this form out when you joined us, or just after.

If it’s a landline number you need help with, or you’re putting your Vodafone number onto a new SIM, start a chat with us. 

Why’s my temporary number still showing in the My Vodafone app?

If you want to see the number you’ve moved over in the app homescreen:

  1. Switch off your WiFi so your app is connected to our network
  2. Close the app
  3. Wait a few seconds, then open the app
  4. The app should detect the number you’re moving across and show it on the homescreen
  5. If it hasn’t, try restarting your phone then reopening the app

If you’re still having trouble, start a chat with us. 

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