Need some help?

My number hasn't moved over

When your number moves over depends when you sent us your switch to Vodafone form:

  • Before 5pm, Monday to Friday – the next working day
  • After 5pm, the weekend or bank holidays – within 2 working days

You would’ve filled this form out when you joined us, or just after.

If it’s a landline number you need help with, or you’re putting your Vodafone number onto a new SIM, start a chat with us. 

Why’s my temporary number still showing in the My Vodafone app?

If you want to see the number you’ve moved over in the app homescreen:

  1. Switch off your WiFi so your app is connected to our network
  2. Close the app
  3. Wait a few seconds, then open the app
  4. The app should detect the number you’re moving across and show it on the homescreen
  5. If it hasn’t, try restarting your phone then reopening the app

If you’re still having trouble, start a chat with us. 

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator

Community

Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.