My PAC or STAC code isn't working

If you’re having issues with your PAC or STAC code, chat to us online  

Your PAC should contain three letters, followed by six numbers, and your STAC code should contain three numbers, followed by six letters.   

Your switching code is only valid for 30 days – after this you’ll need to request a new one 

 

Joining Vodafone

What happens on the day my number moves to Vodafone?
What are PAC, STAC and INFO codes?
How do I join Vodafone with a PAC or STAC?
How long will it take to move my number?
How do I join Vodafone?
I’m switching my provider and want to keep my phone number. How do I do this?
My PAC or STAC code isn't working
What should I do if my number hasn't moved over?
Why have I been declined for a credit agreement?
What happens if something goes wrong when switching to Vodafone?
I’m a vulnerable customer – what services are available for me?
Why is my temporary number still showing in the My Vodafone app?
How do I join Vodafone as a business customer?