Need some help?

How do I change my PAC or STAC?

Want to change your PAC to a STAC, or your STAC to a PAC?

If you only have one mobile number on the account, just text us with the code you want and your My Vodafone account PIN (it’s free to do so):

  • Text PAC + PIN to 65075 - for example, PAC 1234
  • Text STAC + PIN to 75075 - for example, STAC 1234

Remember to include a space between the code and your PIN.

How do I change my PIN?

If you have more than one number on the account, you'll need to go online to change your code:

  1. Log in to My Vodafone 
  2. Head to Account settings and choose Mobile switching
  3. Choose My PAC/STAC requests
  4. Choose Change to PAC/STAC

Make sure you give your code to your new mobile provider within 30 days, or it'll automatically expire.

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator

Community

Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.