Need some help?

I need a PAC or STAC

If you’re joining us, you’ll need to get your PAC or STAC from the mobile provider you’re leaving. 

If you’re leaving us, we’ll give you a PAC or STAC – give this to your new provider.

To find out the different ways you can request a PAC or STAC, head to our cancel your account page

I’m a business customer

Small business customers should also head to our cancel your account page.

If you’re a business customer with 50 employees or more, your mobile company administrator can get your code for you by heading to Vodafone Corporate Online (VCO)

Before you go

We’re sorry to see you go – is there anything we can do to change your mind? If you think there might be, start a chat with us.
 

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