What kind of account do you have?
This could be because:
- You need to reset your user name or password - remember, your password is case sensitive
- Your account’s been locked
- Your security code isn’t coming through
- You've recently left Vodafone
If you think there’s another reason you can’t log in, start a chat with us.
You can recover your username using your Vodafone Broadband order number.
You can also reset your password if you've forgotten it.
What’s my order number?
Your order number should be in the confirmation we sent you when you placed the order.
It’ll start with either WEB, SBL, EDM or UC4 followed by 16 digits e.g. "WEB-1234567890123456"
If you're still having trouble logging in, start a chat with us.