Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • I can't login to my account

    What kind of account do you have?

    Mobile 

    Broadband 

    This could be because: 

    If you think there’s another reason you can’t log in, start a chat with us.

    You can recover your username using your Vodafone Broadband order number. 

    You can also reset your password if you've forgotten it.

    What’s my order number?

    Your order number should be in the confirmation we sent you when you placed the order. 

    It’ll start with either WEBSBLEDM or UC4 followed by 16 digits e.g. "WEB-1234567890123456"

    If you're still having trouble logging in, start a chat with us.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator

    Community

    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.