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  • My Direct Debit hasn’t been taken

    First, check the details we have are correct: 

    1. Log in to your My Vodafone account
    2. From the navigation menu, choose Billing
    3. Then Payment methods
    4. Finally, choose Change Direct Debit to find out what details we have for you 

    My direct debit details are correct

    If your payment was due on a weekend or bank holiday, we will collect this payment on the next working day.

    If it seems like something else is going on, start a chat with us so that we can take a closer look for you.  

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    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

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