Need some help?

My direct debit hasn’t been taken

First, check the details you’ve given us are correct: 

  1. Log in to your My Vodafone account
  2. From the navigation menu, choose ‘Billing’ 
  3. Then ‘Payment methods’ 
  4. Finally, choose ‘Change direct debit’ to find out what details we have for you 

My direct debit details are correct

If your payment was due on a weekend or bank holiday, we will collect this payment on the next working day.

If it seems like something else is going on, start a chat with us so that we can take a closer look for you.  

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator


Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.