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  • How can I check my balance?

    What kind of account do you have?

    Pay monthly 

    Pay as you go 

    You can check your current balance, and any usage you haven’t been billed for, in the My Vodafone app:

    1. From the dashboard, tap Billing.
    2. This will show you a list of your latest bills
    3. Tap on your latest bill to expand an itemised list of charges
    4. Any out-of-plan charges will be highlighted in red

    If for any reason you can’t use the app, you can also call 44555 to check your balance.  

    You can check how much Pay as you go credit you’ve got left in the My Vodafone app. The Credit tile on the homescreen will tell you your current balance. You can tap it to top up. 

    If you don’t have the app, you can either: 

    • Dial *#1345# to see your balance on screen 
    • Call 2345 to hear your balance

    You need to use your Vodafone Pay as you go phone for these numbers to work.

    I’m having trouble paying my bill

    I’m trying to find out the balance on a past bill

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

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    Got a question? Who better to ask than someone who’s already found the answer?

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    Get help from an adviser over the phone

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    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.