Need some help?

How can I check my balance?

Pay monthly 

It’s easy to check your current balance and any usage you haven’t been billed for yet in the My Vodafone app:

  1. From the homescreen, find the tray and tap the ‘Billing’ icon next to TOBi 
  2. This will show you a list of your latest bills
  3. Tap on your latest bill to expand an itemised list of charges

If for any reason you can’t use the app, call 44555 from your phone to check your balance.  

Alternatively, you might be trying to find out the balance on a past bill 

Pay as you go 

You can check how much Pay as you go credit you’ve got left in the My Vodafone app. The ‘Credit’ tile in the homescreen will tell you your current balance. You can tap it to top up. 

If you don’t have the app, you can either: 

  • Dial *#1345# to see your balance on screen 
  • Call 2345 to hear your balance

You need to use your Vodafone Pay as you go phone for these numbers to work.

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

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As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.