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Can I change my order or delivery details?

If we’ve already dispatched your order, we won't be able to make any more changes to it. When it arrives, you can return it within the first 30 days free of charge.

If we haven’t processed your order yet, start a chat with us below.

How to change your delivery details

If your parcel is being delivered via DPD, you'll have to get in touch with them to change your delivery time. If you need to change the address, you need to start a chat with us.

It’s not possible to change orders delivered by Royal Mail.

My delivery contains a router

If your delivery is of a Home Broadband Router, you can change your details directly with DPD, once they send you your tracking number. You’ll receive this by message, or push alert if you have the DPD app.

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