Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • I want to track my order

    All orders except SIM only orders 

    Your order will be delivered by DPD. 

    You can track its progress with our order tracker

    If you place your order before 10pm, it should arrive the next working day – as long as it’s being delivered to a standard UK postcode. 

    SIM only orders 

    Your order will be delivered by Royal Mail 1st Class post. 

    This isn’t a tracked service, so you won’t be able to track your order. 

    Your order should arrive 2-3 days after you place it – excluding Sundays and bank holidays. 

    What’s my order number?

    Your order number should be in the confirmation we sent you when you placed the order. 

    It’ll start with either WEB, SBL, EDM or UC4 followed by 16 digits e.g. "WEB-1234567890123456"

    Order tracker not working for you?

    Start a chat with us. 

    If you haven’t received an accessory, and it’s been more than seven days, please contact get go fone, our official accessories partner. 

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.