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  • How do I stop nuisance calls or spam texts?

    Here are some things you can do to keep nuisance calls to a minimum.

    Sales and marketing calls 

    You can change your Vodafone marketing preferences at any time.

    Register with the TPS

    If you tell the TPS – or Telephone Preference Service – that you prefer not to receive unsolicited sales and marketing calls, they’ll keep a central record of your preference. 

    Text your email address free to 85095 to register your mobile number with the TPS. Some Android phones might say you’ll be charged for this text – ignore this message. Texting the TPS is free. 

    Report a call to us

    Some companies won’t check with the TPS before making sales and marketing calls. 

    We monitor our network for nuisance callers and shut them down as soon as we find them. 

    Help us out by reporting numbers that are causing you a nuisance. Just text CALL free to 7726, and we’ll ask you to send the phone number you want to report.

    Nuisance calls from other countries 

    Are you finding you’re getting missed calls from international numbers? 

    This could be a type of fraud called Wangiri

    Harassing or abusive calls 

    Our specialist Nuisance Call Bureau can give you advice about harassing or abusive calls and, when appropriate, create a case file to start a criminal investigation. 

    To get help from our Nuisance Call Bureau, you’ll need to provide details of at least three abusive or harassing calls. Here’s how to contact them: 

    1. Log the details of each call in our nuisance call log form
    2. To give us permission to share details about your account with law enforcement agencies, fill out our data disclosure form 
    3. Email your completed forms to: customercare@care.vodafone.co.uk
    4. Or, if you prefer, post them to Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN

    Premium calls and texts 

    Most premium rate services will let you text STOP to prevent any further charges to your account. 

    Check with the service for the right number to text, or if there’s a different way to stop the charges. 

    You can also turn on a bar to restrict ingoing and outgoing premium rate services. Find out how to set up a bar 

    Spam text messages 

    Unlike marketing texts, spam texts are messages you haven’t signed up to receive. They’re usually delivered from unknown senders and can be a real nuisance. 

    Ways to combat spam text messages 

    1. Forward any spam texts to 7726 – our free spam text reporting service. Alternatively, if you're using an Android device, you can also tap the Report Spam button in the messaging app. This button will be displayed if the message is from someone who isn't in your Contacts, or if it looks suspicious to Google. 
    2. If you’re getting spam texts from a short code (these are typically four or five digit numbers) reply STOP – legitimate organisations will stop texting you. If the texts aren’t coming from a short code and you don’t recognise the number, do not reply
    3. If you’re receiving unsolicited text messages that you think are breaching your right to data privacy, report them to the Information Commissioner’s Office – make sure you tell them the date and time you received the text, what it said and the name or number it came from

    What to do about specific types of spam text messages

    Nuisance calls to my home phone 

    If you’re getting nuisance or unwanted calls to your Vodafone landline, we can help you set up:

    • Anonymous caller rejection – This helps stop incoming calls from withheld numbers, but not unknown or masked numbers. 
    • Caller display – This won’t stop incoming calls, but it will show you the caller’s number, as long as it’s not a withheld, unknown or masked number. This gives you a heads-up as to who’s calling, and helps you decide whether you want to answer.

    To set these up, give us a call. 

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