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What can I do about nuisance calls?

Here are some things you can do to keep nuisance calls to a minimum.

Sales and marketing calls 

You can change your Vodafone marketing preferences at any time.

Register with the TPS

If you tell the TPS – or Telephone Preference Service – that you prefer not to receive unsolicited sales and marketing calls, they’ll keep a central record of your preference. 

Text your email address free to 85095 to register your mobile number with the TPS. Some Android phones might say you’ll be charged for this text – ignore this message. Texting the TPS is free. 

Report a call to us

Some companies won’t check with the TPS before making sales and marketing calls. 

We monitor our network for nuisance callers and shut them down as soon as we find them. 

Help us out by reporting numbers that are causing you a nuisance. Just text CALL free to 7726, and we’ll ask you to send the phone number you want to report.

Nuisance calls from other countries 

Are you finding you’re getting missed calls from international numbers? 

This could be a type of fraud called Wangiri

Harassing or abusive calls 

Our specialist Nuisance Call Bureau can give you advice about harassing or abusive calls and, when appropriate, create a case file to start a criminal investigation. 

To get help from our Nuisance Call Bureau, you’ll need to provide details of at least three abusive or harassing calls. Here’s how to contact them: 

  1. Log the details of each call in our nuisance call log form
  2. To give us permission to share details about your account with law enforcement agencies, fill out our data disclosure form 
  3. Email your completed forms to: customercare@care.vodafone.co.uk
  4. Or, if you prefer, post them to Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN

Premium calls and texts 

Most premium rate services will let you text STOP to prevent any further charges to your account. 

Check with the service for the right number to text, or if there’s a different way to stop the charges. 

You can also turn on a bar to restrict ingoing and outgoing premium rate services. Find out how to set up a bar 
 

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