I want to reconnect my service

If you don’t have service, it might be because you owe money on your account. Please check and pay off any outstanding balance.

We can’t give financial advice, but we can make it easier for you to pay for your mobile or broadband plan. To see how, head to our financial difficulties page 

If your broadband service is offline, but your bills are all up to date, there might be a technical problem. Check your router and see how you might be able to fix it using our Home Broadband support tool