My GigaCube won't connect

There are a few things you can try to get your GigaCube working.

When it has a good connection, the light on the front is solid green.

Check the signal in your area

If your GigaCube can't connect, it could be a wider problem with the 4G or 5G network in your area – check if there's a network issue

Move the GigaCube to a different place

The speed depends on where the GigaCube sits in your home. Make sure you:

  • Keep it out of enclosed spaces, like cupboards
  • Keep it as far away as possible from other electronic devices, like your TV
  • Don't put it on the floor or up against a wall

Disconnect some devices

Try reducing the number of devices you have connected to the GigaCube at the same time.

Update the settings

Find out how to change the GigaCube settings

Still not working?

If you still can't connect, chat to us online.